Over 3.3 million customers renewed their driver license in FY 2016-2017. Of those customers, over 1.95 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
| Service Delivery Type | July-September 2016 | October-December 2016 | January-March 2017 | April-June 2017 | Total Customers |
|---|---|---|---|---|---|
| Service Delivery TypeMail | July-September 2016138,609 | October-December 2016125,178 | January-March 2017127,366 | April-June 2017200,324 | Total Customers591,477 |
| Service Delivery TypeInternet | July-September 2016148,101 | October-December 2016175,975 | January-March 2017200,415 | April-June 2017249,486 | Total Customers773,977 |
| Service Delivery TypeField Office | July-September 2016205,429 | October-December 2016123,268 | January-March 2017126,461 | April-June 2017134,673 | Total Customers589,831 |
| Service Delivery TypeTotal | July-September 2016492,139 | October-December 2016424,421 | January-March 2017454,242 | April-June 2017584,483 | Total Customers1,955,285 |
