Over six million customers renewed their driver license in FY 2018-2019. Of those customers, over 2.5 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
| Service Delivery Type | July-September 2018 | October-December 2018 | January-March 2019 | April-June 2019 | Total Customers |
|---|---|---|---|---|---|
| Service Delivery TypeMail | July-September 2018177,545 | October-December 2018193,437 | January-March 2019263,002 | April-June 2019222,420 | Total Customers856,404 |
| Service Delivery TypeInternet | July-September 2018337,818 | October-December 2018252,757 | January-March 2019206,344 | April-June 2019251,071 | Total Customers1,047,990 |
| Service Delivery TypeField Office | July-September 2018135,183 | October-December 2018125,678 | January-March 2019155,322 | April-June 2019186,367 | Total Customers602,550 |
| Service Delivery TypeTotal | July-September 2018650,546 | October-December 2018571,872 | January-March 2019624,668 | April-June 2019659,858 | Total Customers2,506,944 |
