Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2021-2022

Over 3.8 million customers renewed their driver license in FY 2021-2022. Of those customers, over 1.6 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

Service Delivery TypeJuly-September 2021October-December 2021January-March 2022April-June 2022Total Customers
Service Delivery TypeField OfficeJuly-September 202168,700October-December 202156,709January-March 202262,434April-June 202272,746Total Customers260,589
Service Delivery TypeInternetJuly-September 2021252,491October-December 2021220,037January-March 2022258,410April-June 2022279,580Total Customers1,010,518
Service Delivery TypeMailJuly-September 2021128,438October-December 202154,600January-March 202252,862April-June 2022110,313Total Customers336,213
Service Delivery TypeTotalJuly-September 2021449,629October-December 2021331,346January-March 2022373,706April-June 2022452,639Total Customers1,607,320
Eligible Driver License Renewal Customers Served Fiscal Year 2021-2022 Year to Date for Field Office, Internet, Mail