| Service Delivery TypeMail | July-September 2020585,294 | October-December 2020636,112 | January-March 20211,624,959 | April-June 20211,573,906 | Total Customers6,768,571 |
| Service Delivery TypeInternet | July-September 20203,175,900 | October-December 20202,741,457 | January-March 20213,154,831 | April-June 20213,115,262 | Total Customers12,187,450 |
| Service Delivery TypeField Office | July-September 20201,896,389 | October-December 20201,673,317 | January-March 2021676,732 | April-June 2021675,300 | Total Customers2,573,438 |
| Service Delivery TypeAuto Club | July-September 2020820,204 | October-December 2020791,871 | January-March 2021820,441 | April-June 2021855,872 | Total Customers3,288,388 |
| Service Delivery TypeBusiness Partner | July-September 2020890,346 | October-December 2020753,803 | January-March 2021853,971 | April-June 2021809,547 | Total Customers3,307,667 |
| Service Delivery TypeSelf-Service Terminal | July-September 2020625,096 | October-December 2020595,181 | January-March 2021706,358 | April-June 2021733,326 | Total Customers2,659,961 |
| Service Delivery TypePhone (IVR) | July-September 202067,748 | October-December 202049,755 | January-March 202155,094 | April-June 202150,977 | Total Customers223,574 |
| Service Delivery TypeTotal | July-September 20208,060,977 | October-December 20207,241,496 | January-March 20217,892,386 | April-June 20217,817,190 | Total Customers31,009,049 |
