Vehicle Industry Services Contact Information

Semi Front Back

Hours

Monday, Tuesday, Thursday, Friday: 8 a.m. – 5 p.m.
Wednesday: 9 a.m. – 5 p.m.
Saturday, Sunday: closed

If you are a:

  • Dealer
  • Lessor-retailer
  • Dismantler
  • Registration service
  • Transporter
  • Driving and traffic violator school owner, operator, or instructor

Call the Business Licensing Unit at (916) 229-3126.

If you are a:

  • Salesperson
  • Representative
  • Vehicle verifier
  • Vessel agent
  • Employer testing program participant

Call the Individual Licensing Unit at (916) 229-3128.

If you have questions regarding: 

  • A manufacturer or distributor
  • Traffic violator school oversight contract management
  • Legislation/regulation review
  • Industry memo coordination
  • Ignition Interlock manufacturer approval
  • OL application form coordination
  • OL web page content management
  • Products requiring licensure

Call OL Compliance at (916) 229-3154.

Additional Contact Options:

Application Review/Administrative Disciplinary Action: (916) 229-3129

Collections (Admin. Service Fee, Dishonored Checks): (916) 229-3138

Surety Bond Cancellation/Reinstatement/Replacement: (916) 229-3307

Voice Mail Line: (916) 229-3151

Email: LODInfoReq@dmv.ca.gov

Mailing Address

Postal Address
OL Section
PO Box 932342 MS L224
Sacramento, CA 94232-3420

Courier Deliveries (No Public Access)
OL Section
8243 Demetre Ave
Sacramento, CA 95828

Complaints

To file a complaint against a driving school or traffic violator school:

Complete the Driving School and Traffic Violator School Complaint (OL 620) and submit to the address on the form.

Complaints against other licensed businesses such as vehicle dealers, salespersons, registration services, dismantlers, etc. are handled by the Department of Motor Vehicles (DMV) Investigations Division. Filing a Complaint with the Department of Motor Vehicles (INV 172) contains the Record of Complaint Form (INV 172A) and a list of DMV Investigation District offices.

You can reach us at (916) 229-3154 if you have any questions.

  • If you have questions regarding the processing of a specific IRP application, such as fees due, required documents, status, etc., contact a representative at the IRP Operations unit: (916) 657-7971
  • If you need to email the IRP Operations Unit, contact: IRPCustomerResponse@dmv.ca.gov
  • If you have already contacted the IRP Operations Unit but you need additional assistance, contact the management staff: (916) 657-7783
  • If you need to mail or fax information to the IRP Operations Unit:
    • Send mail to: 
      Department of Motor Vehicles 
      Registration Operations Division 
      IRP Operations MS H160 
      PO Box 932320 
      Sacramento, CA 94232-3200
    • Send Overnight mail to: 
      Department of Motor Vehicles 
      Registration Operations Division 
      IRP Operations MS H160 
      2415 First Avenue 
      Sacramento, CA 95818
    • Send a fax to: (916) 657-6628 or (916) 657-6630
  • If you have questions regarding the processing of a specific MCP application, such as fees due, required documents, status, etc., contact a representative in the MCP Operations unit: (916) 657-8153
  • If you need to mail or fax information to MCP Operations:
    • Send mail to: 
      Department of Motor Vehicles 
      Registration Operations Division 
      MCP Operations MS H875 
      PO Box 932370 
      Sacramento, CA 94232-3700
    • Send Overnight mail to: 
      Department of Motor Vehicles 
      Registration Operations Division 
      MCP Operations MS H875 
      2415 First Avenue 
      Sacramento, CA 95818
    • Send fax to: (916) 657-6803

If you have questions about PFR, contact a representative in the IRP Operations Unit: (916) 657-7971

If you have questions about an ICP issue, email the ICP team: rodicpadministrators@dmv.ca.gov