Over 5.2 million customers renewed their driver license in FY 2014-2015. Of those customers, over three million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
| Service Delivery Type | July-September 2014 | October-December 2014 | January-March 2015 | April-June 2015 | Total Customers |
|---|---|---|---|---|---|
| Service Delivery TypeMail | July-September 2014340,854 | October-December 2014299,430 | January-March 2015323,555 | April-June 2015290,102 | Total Customers1,253,941 |
| Service Delivery TypeInternet | July-September 2014249,130 | October-December 2014249,331 | January-March 2015298,443 | April-June 2015259,454 | Total Customers1,056,358 |
| Service Delivery TypeField Office | July-September 2014182,000 | October-December 2014173,806 | January-March 2015151,041 | April-June 2015162,831 | Total Customers669,678 |
| Service Delivery TypePhone | July-September 201421,445 | October-December 201415,521 | January-March 201517,059 | April-June 201515,956 | Total Customers69,981 |
| Service Delivery TypeTotal | July-September 2014793,429 | October-December 2014738,088 | January-March 2015790,098 | April-June 2015728,343 | Total Customers3,049,958 |
