Over 5.2. million customers renewed their driver license in FY 2013-2014. Of those customers, over three million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
| Service Delivery Type | July-September 2013 | October-December 2013 | January-March 2014 | April-June 2014 | Total Customers |
|---|---|---|---|---|---|
| Service Delivery TypeMail | July-September 2013332,360 | October-December 2013334,168 | January-March 2014354,429 | April-June 2014338,129 | Total Customers1,359,086 |
| Service Delivery TypeInternet | July-September 2013236,983 | October-December 2013212,442 | January-March 2014253,604 | April-June 2014240,765 | Total Customers943,794 |
| Service Delivery TypeField Office | July-September 2013172,889 | October-December 2013176,212 | January-March 2014184,869 | April-June 2014171,498 | Total Customers705,468 |
| Service Delivery TypePhone | July-September 201320,367 | October-December 201319,480 | January-March 201420,967 | April-June 201417,649 | Total Customers78,463 |
| Service Delivery TypeTotal | July-September 2013762,599 | October-December 2013742,302 | January-March 2014813,869 | April-June 2014768,041 | Total Customers3,086,811 |
