Over 5.2 million customers renewed their driver license in FY 2014-2015. Of those customers, over three million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
Service Delivery Type | July-September 2014 | October-December 2014 | January-March 2015 | April-June 2015 | Total Customers |
---|---|---|---|---|---|
340,854 | 299,430 | 323,555 | 290,102 | 1,253,941 | |
Internet | 249,130 | 249,331 | 298,443 | 259,454 | 1,056,358 |
Field Office | 182,000 | 173,806 | 151,041 | 162,831 | 669,678 |
Phone | 21,445 | 15,521 | 17,059 | 15,956 | 69,981 |
Total | 793,429 | 738,088 | 790,098 | 728,343 | 3,049,958 |