Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2014 – 2015

Over 5.2 million customers renewed their driver license in FY 2014-2015. Of those customers, over three million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

Service Delivery TypeJuly-September 2014October-December 2014January-March 2015April-June 2015Total Customers
Mail340,854299,430323,555290,1021,253,941
Internet249,130249,331298,443259,4541,056,358
Field Office182,000173,806151,041162,831669,678
Phone21,44515,52117,05915,95669,981
Total793,429738,088790,098728,3433,049,958
Customers eligible to renew their license via alternative services fiscal year 2014-2015 chart.