Over 7.7 million customers renewed their driver license in FY 2015-2016. Of those customers, more than 2.9 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
|Service Delivery Type||July-September 2015||October-December 2015||January-March 2016||April-June 2016||Total Customers|
* The ability to renew driver licenses by phone was discontinued April 1, 2016