Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2015-2016

Over 7.7 million customers renewed their driver license in FY 2015-2016. Of those customers, more than 2.9 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

Service Delivery TypeJuly-September 2015October-December 2015January-March 2016April-June 2016Total Customers
Field Office181,219178,078180,488158,327698,112

* The ability to renew driver licenses by phone was discontinued April 1, 2016

Customers eligible to renew their license via alternative services fiscal year 2015-2016 chart.