Over 7.7 million customers renewed their driver license in FY 2015-2016. Of those customers, more than 2.9 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
Service Delivery Type | July-September 2015 | October-December 2015 | January-March 2016 | April-June 2016 | Total Customers |
---|---|---|---|---|---|
312,369 | 272,750 | 275,855 | 210,364 | 1,071,338 | |
Internet | 300,990 | 267,678 | 272,443 | 243,610 | 1,084,721 |
Field Office | 181,219 | 178,078 | 180,488 | 158,327 | 698,112 |
Phone | 20,450 | 20,416 | 16,452 | 0* | 57,294 |
Total | 815,028 | 615,059 | 745,214 | 612,301 | 2,911,465 |
* The ability to renew driver licenses by phone was discontinued April 1, 2016