Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2016-2017

Over 3.3 million customers renewed their driver license in FY 2016-2017. Of those customers, over 1.95 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

Service Delivery TypeJuly-September 2016October-December 2016January-March 2017April-June 2017Total Customers
Field Office205,429123,268126,461134,673589,831
This graph shows driver license renewal transactions for the 2016-2017 fiscal year broken down by service delivery types.