Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2017-2018

Over five million customers renewed their driver license in the FY 2017-2018. Of those customers, over 2.7 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

Service Delivery TypeJuly-September 2017October-December 2017January-March 2018April-June 2018Total Customers
Field Office158,647161,616141,193122,998584,454
This graph shows driver license renewal transactions for the 2017-2018 fiscal year broken down by service delivery types.