Over five million customers renewed their driver license in the FY 2017-2018. Of those customers, over 2.7 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
Service Delivery Type | July-September 2017 | October-December 2017 | January-March 2018 | April-June 2018 | Total Customers |
---|---|---|---|---|---|
268,118 | 248,906 | 331,055 | 262,743 | 1,110,822 | |
Internet | 304,524 | 266,602 | 218,513 | 224,860 | 1,014,499 |
Field Office | 158,647 | 161,616 | 141,193 | 122,998 | 584,454 |
Total | 731,289 | 677,124 | 690,761 | 610,601 | 2,709,755 |