Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2018-2019

Over six million customers renewed their driver license in FY 2018-2019. Of those customers, over 2.5 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

Service Delivery TypeJuly-September 2018October-December 2018January-March 2019April-June 2019Total Customers
Mail177,545193,437263,002222,420856,404
Internet337,818252,757206,344251,071
1,047,990
Field Office135,183125,678
155,322186,367
602,550
Total650,546571,872624,668659,858
2,506,944
This table shows driver license renewal transactions for the 2018-2019 fiscal year broken down by service delivery types.