Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2019-2020

Over 5.4 million customers renewed their driver license in FY 2019-2020. Of those customers, over 2.4 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

Service Delivery TypeJuly-September 2019October-December 2019January-March 2020April-June 2020Total Customers
Mail179,445163,659
122,717
285,498
751,319
Internet250,594206,258
212,601
437,793
1,107,246
Field Office227,754194,707
146,648
12,094
581,203
Total657,793564,624481,966735,385
2,439,768
Customers eligible to renew their license via alternative services fiscal year 2019-2020 infographic.