Over 5.4 million customers renewed their driver license in FY 2019-2020. Of those customers, over 2.4 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
Service Delivery Type | July-September 2019 | October-December 2019 | January-March 2020 | April-June 2020 | Total Customers |
---|---|---|---|---|---|
179,445 | 163,659 | 122,717 | 285,498 | 751,319 | |
Internet | 250,594 | 206,258 | 212,601 | 437,793 | 1,107,246 |
Field Office | 227,754 | 194,707 | 146,648 | 12,094 | 581,203 |
Total | 657,793 | 564,624 | 481,966 | 735,385 | 2,439,768 |