Over 6 million customers renewed their driver’s license in FY 2020-2021.
Of those customers, over 3.4 million were eligible to renew via an
alternative service channel. The chart below provides a breakdown of
the method used by these eligible customers to renew their driver’s
license. Field Office totals reflect those customers who chose to renew
their driver’s license in a field office, even though they were eligible to
renew using an alternative service channel.
| Service Delivery Type | July-September 2020 | October-December 2020 | January-March 2021 | April-June 2021 | Total Customers |
|---|---|---|---|---|---|
| Field Office | 65,583 | 65,870 | 61,270 | 58,815 | 251,538 |
| Internet | 511,322 | 419,804 | 469,003 | 356,879 | 1,757,008 |
| 336,309 | 387,651 | 481,634 | 249,667 | 1,455,261 | |
| Total | 913,214 | 873,325 | 1,011,907 | 665,361 | 3,463,807 |
