Over 4.7 million customers renewed their driver license in the first nine months of FY 2020-2021. Of those customers, almost 2,8 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
|Service Delivery Type||July-September 2020||October-December 2020||January-March 2021||April-June 2021||Total Customers|