Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2020-2021

Over 6 million customers renewed their driver’s license in FY 2020-2021.
Of those customers, over 3.4 million were eligible to renew via an
alternative service channel. The chart below provides a breakdown of
the method used by these eligible customers to renew their driver’s
license. Field Office totals reflect those customers who chose to renew
their driver’s license in a field office, even though they were eligible to
renew using an alternative service channel.

Service Delivery TypeJuly-September 2020October-December 2020January-March 2021April-June 2021Total Customers
Field Office65,58365,87061,27058,815251,538