Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2020-2021

Over 1.6 million customers renewed their driver license in the first quarter of FY 2020-2021. Of those customers, over 900 thousand were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.

Service Delivery TypeJuly-September 2020October-December 2020January-March 2021April-June 2021Total Customers
Mail65,58365,583
Internet511,322511,322
Field Office336,309336,309
Total913,214913,214
Customers eligible to renew their license via alternative services fiscal year 2020-2021 infographic.