Over 3.8 million customers renewed their driver license in FY 2021-2022. Of those customers, over 1.6 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
| Service Delivery Type | July-September 2021 | October-December 2021 | January-March 2022 | April-June 2022 | Total Customers |
|---|---|---|---|---|---|
| Field Office | 68,700 | 56,709 | 62,434 | 72,746 | 260,589 |
| Internet | 252,491 | 220,037 | 258,410 | 279,580 | 1,010,518 |
| 128,438 | 54,600 | 52,862 | 110,313 | 336,213 | |
| Total | 449,629 | 331,346 | 373,706 | 452,639 | 1,607,320 |
