Customers Eligible To Renew Their License Via Alternative Services Fiscal Year 2021-2022

Over 1.8 million customers renewed their driver license in the first
six months of FY 2021-2022. Of those customers, over 780 thousand
were eligible to renew via an alternative service channel. The chart
below provides a breakdown of the method used by these eligible
customers to renew their driver license. Field Office totals reflect those
customers who chose to renew their driver license in a field office, even
though they were eligible to renew using an alternative service channel.

Service Delivery TypeJuly-September 2021October-December 2021January-March 2022April-June 2022Total Customers
Field Office68,70056,709125,409
Internet252,491220,037472,528
Mail128,43854,600183,038
Total449,629331,346780,975