Contact: Office of Public Affairs
2415 First Avenue
Sacramento, CA 95818
(916) 657–6437 | dmvpublicaffairs@dmv.ca.gov
PARA DIFUSIÓN INMEDIATA
May 26, 2020
Starting Thursday, 71 facilities will serve customers with appointments or specific transactions
Customers encouraged to use online and expanded virtual services
Sacramento – The California Department of Motor Vehicles will reopen 46 more field offices throughout the state on Thursday, May 28, for a total of 71 locations assisting customers with a current appointment at the specific office and limited transactions that require an in-person visit. The DMV has begun rescheduling prior appointments and notifying customers of the new date. The DMV, which initially reopened 25 offices earlier this month, continues to encourage customers to use online services, its expanded virtual services and other service channels to complete transactions, including eligible driver license and vehicle registration renewals.
Beginning Thursday, the following 46 field offices will open Monday through Friday from 8 a.m. to 5 p.m. with the exception of opening at 9 a.m. Wednesday.
To safeguard the health of employees and customers, the DMV temporarily closed all offices to the public March 27.
Following cleaning of the offices, expansion of virtual services and development of new protocols, the DMV is reopening offices in stages. The DMV is selecting offices to reopen based on location, size, service capacity and the ability to offer enhanced service to commercial driver license customers. Behind-the-wheel drive tests continue to be suspended.
Employees will maintain physical distancing while serving customers with existing appointments and Californians in need of selected transactions that can only be completed in a DMV field office, including:
- Pagar el registro de un vehículo confiscado debido a problemas relacionados con el registro
- Restablecer una licencia de conducir suspendida o revocada
- Solicitar una tarjeta de identificación de tarifa reducida o gratuita
- Procesamiento de transacciones comerciales de licencias de conducir
- Solicitar pancartas de estacionamiento para las personas discapacitadas (esto también se puede hacer por correo usando el formulario REG 195)
- Agregar un certificado de ambulancia o endoso de bombero a una licencia de conducir
- Verificar un documento de entrenamiento de tránsito para conducir un autobús de tránsito
- Procesamiento de transacciones de la REAL ID para aquellos clientes que usaron el DMV Express, si el tiempo y el espacio lo permiten
In order to focus field office services to these select transactions, DMV staff may direct customers to online services and other available options to complete their transactions.
Employees in the remainder of DMV’s 170 public offices will provide services through the Virtual Field Office. The DMV plans to continue reopening these offices to the public in phases during the coming weeks. More information on office openings will be provided on the DMV website.
In addition to physical distancing, employees have access to disinfecting wipes, hand sanitizer, facial shields, gloves and soap and water. The DMV also is providing hand-washing stations for customer use in select locations. Customers are required to wear a face covering and remain 6 feet apart in line. Customers will also be offered a text message that will allow them to wait outside the building until notified they are ready to be served. Entry into the building will be metered, and customers may experience extended wait times.
Californians who do not have an urgent need to go to a DMV field office should delay their visit.
The DMV continues to provide essential services via mail, online, kiosks, call centers, available business partners and virtually to process critical transactions, including eligible driver license and vehicle registration renewals, during the COVID-19 pandemic. Customers can use the Asesor de Servicio en el sitio web del DMV para conocer sus opciones para completar transacciones del DMV.
The DMV has taken a number of actions during the COVID-19 pandemic, including:
- Extending driver licenses that expire between March 1 and July 31, 2020. Drivers 70 years and older are receiving a 120-day temporary paper extension in the mail, and drivers 69 and younger can solicitar una extensión de papel temporal gratuita en línea.
- Keeping expiring commercial licenses, learner’s permits, endorsements and certificates valid through June 30, 2020.
- Extending identification cards expiring on or after March 4, 2020, to be valid through June 21, 2020.
- Waiving late fees and penalties for vehicle registration renewals due between March 16 and May 31, 2020, and paid within 60 days of the original expiration date, as well as delaying other requirements.
- Temporarily waiving required in-person renewals for eligible driver license and identification cardholders with expirations between March and May 2020. Individuals who meet the criteria are able to renovar en línea or by mail.
- Launching the DMV Virtual Field Office to create new digital options for transactions that previously required an in-person office visit.
- Extending driver license permits expiring between March and August 2020.
- Canceling all behind-the-wheel drive tests to honor social distancing guidelines.
- Suspending extended office hours and Saturday service.
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