Over 4.7 million customers renewed their driver license in FY 2012-2013. Of those customers, over 2.7 million were eligible to renew via an alternative service channel. The chart below provides a breakdown of the method used by these eligible customers to renew their driver license. Field Office totals reflect those customers who chose to renew their driver license in a field office, even though they were eligible to renew using an alternative service channel.
Service Delivery Type | July-September 2012 | October-December 2012 | January-March 2013 | April-June 2013 | Total Customers |
---|---|---|---|---|---|
318,035 | 272,060 | 337,142 | 312,169 | 1,239,406 | |
Internet | 189,963 | 180,095 | 207,754 | 208,143 | 785,955 |
Field Office | 161,039 | 148,626 | 155,925 | 157,095 | 622,685 |
Phone | 17,999 | 14,278 | 17,498 | 18,371 | 68,146 |
Total | 687,036 | 615,059 | 718,319 | 695,778 | 2,716,192 |