Research Studies & Reports

DMV’s Research & Development Branch has been conducting research and producing studies and reports since the 1950s. Research & Development reports help DMV to measure the impact of new laws on making drivers safer. We also identify areas where we can improve our processes, explore new approaches to solving existing problems, and branch out into new opportunities to serve you better. 

Request printed copies of studies and reports by mail at:

Department of Motor Vehicles
Research and Development Branch
2415 1st Ave. Mail Station: F-126
Sacramento, CA 95818
(916) 914-8125

Please include the report number, the number of copies requested, and your name, address, and phone number.

393 Results

Report ID Date Published Title Section Links
NRN095 1986/ 04

Quality Control Methodology Applied to Field Office Efficiency

By: Mary Janke & Gary Arstein-Kerslake

To describe quality control (QC) methodology and apply it to interoffice efficiency comparisons.

VII
NRN093 1986/ 03

Survey of Customer’s Time in DMV Field Offices

By: Dan Kadell

To monitor customers' time as a part of improving services in DMV field offices.

VII
NRN102 1988/ 08

Prediction of Field Office Telephone Staffing Levels

By: Anthony DeMaio

To develop a regression model for staffing telephone operations in DMV field offices.

VII
103 1986/ 03

A Confidence Interval Approach to the Development of Blood Alcohol Concentration Charts

By: Gary W. Arstein-Kerslake

To develop blood alcohol concentration charts based on confidence interval estimates

VII
31 1970/ 03

Projected Motor Vehicle Registration and Drivers Licenses Outstanding, 1970-85

By: Raymond C. Peck, William C. Marsh, Robin S. McBride, David M. Harrington, Richard M. Harano, Fredrick M. Wademan, & Ronald R. Payne

To prepare a set of estimated vehicle registrations to 1985, by county, for each of the four classes of vehicles --passenger vehicles, commercial vehicles, motorcycles, and trailers.

VII
NRN098 1987/ 04

A Queueing Model of Customer Waiting Time in DMV Field Offices

By: Anthony DeMaio

To develop a computerized queueing model for use in DMV field offices for possible reduction of customer waiting time.

VII
13 1963/ 03

Migration to California

By: Ronald S. Coppin & G. van Oldenbeek

Through a survey, to describe the origin, county of California residence, age, and sex composition of 31,358 households registering out-of-state vehicles in California.

VII
14.1 1963/ 01

An Evaluation of “Plate to Owner” Vs “Plate to Vehicle” Registration Methods

By: Marvin B. Crabb

To determine the advantages and disadvantages of issuing license plates to owners of motor vehicles versus issuing license plates to vehicles. To investigate effects of issuing plates to owners on the public, government, industry, and other groups.

VII
53 1975/ 09

Language Survey – Summary Report of a Statewide Field Office Survey Taken to Determine Language Characteristics of Non-English Speaking

By: Research Staff

To conduct a survey to determine the number of non-English-speaking persons attempting to utilize services provided at DMV facilities.

VII
IM4 1981/ 07

An Estimate of the Rate at Which Vehicle Values Depreciate for Use in Calculating Vehicle License Fees

By: Michael Ratz

To determine how much vehicle license fee (VLF) revenue is lost due to the VLF depreciation structure underestimating the actual retail value of used vehicles.

VII