DMV Invites Innovators to Attend Vendor Day 2024

Contact: Office of Public Affairs
2415 First Avenue
Sacramento, CA 95818
(916) 657–6437 | dmvpublicaffairs@dmv.ca.gov

FOR IMMEDIATE RELEASE
January 18, 2024

Sacramento – The California Department of Motor Vehicles (DMV) is inviting organizations to virtually join its leadership team for DMV Vendor Day on February 14 at 9 a.m.

This is the fourth DMV-sponsored Vendor Day. The DMV and the California Department of Technology are looking for innovative organizations to partner with to advance and transform how the DMV conducts business in a rapidly evolving environment.

Attendees will learn about the DMV’s modernization vision aimed at delivering more efficient services to 40 million Californians. DMV leaders will discuss opportunities to further the department’s digital transformation and interested vendors will be invited to propose solutions.

Areas of interest for this year’s Vendor Day include:

Remote Drive Tests
Low Maintenance Omnichannel Smart Assistance/Chatbots
Mobile Technician for Registration Services (Temporary Permits, Registration Stickers)
Creating Market and Adoption for Mobile Driver’s License
Wildcard (focus on operational cost reduction)

Anyone with questions can send them to DMVVendorDay@dmv.ca.gov.

Hundreds of organizations attended the previous DMV Vendor Days, which generated multiple vendor presentations. The DMV incorporated several of the ideas and implemented solutions that created new service channels to better serve its customers.

The DMV is undergoing a digital transformation and has upgraded many systems and processes in recent years, including:

Mobile technicians capturing REAL ID applications outside of field offices
AI-based remote proctoring for driver knowledge tests
Service Advisor on the DMV’s website to direct customers to services, options and appointments
Multilingual Smart Assistant on DMV Contact Center Interactive Voice Response
Voice augmented DMV website access
Virtual Field Office to assist DMV customers during COVID-19 restrictions
AI-based document verification process for REAL ID and Virtual Field Office
Robotic process automation of paper workloads

Vendor Day 2024

Who: DMV Director Steve Gordon, DMV Chief Digital Transformation Officer Ajay Gupta (host), and other members of the department’s leadership team.

When: February 14, 2024, 9 a.m. to 11 a.m. (PST)

Where: Virtual via WebEx. Registration required at http://tinyurl.com/ye275wd7.

Following the session, interested vendors will be invited to submit ideas/solutions that address the DMV’s objectives. Once submissions are received, the DMV will invite a select group to formally present their ideas on how to best achieve one or more of the detailed objectives.

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