CA DMV Wallet Q&A

Questions? Ask the mDL Assistant

Frequently Asked Questions

About Your Mobile Driver’s License

The CA DMV Wallet is a smartphone app that contains your mDL.

The mDL is a digital driver’s license or identification card (DL/ID) on your smartphone. DMV is currently testing the mDL at select locations and airports as part of the mDL pilot.

No. As part of the mDL pilot, you still need to have your physical card with you.

No. The mDL is free.

Open the CA DMV Wallet App and on the “Home” tab, click on the button that says, “Show my mDL”

Your mDL is stored in the CA DMV Wallet app (available at the Apple App Store or Google Play).

Unfortunately, at this time mDL is not available for Apple or Google wallets. However, additional platforms will be available in the future.

No, at this time mDL is not available for Apple or Google wallets. However, additional platforms will be available in the future.

The Pilot is currently active through June 30, 2026.  For more information visit our website.

The mDL pilot program is full and you will not be able to join until it is opened to the public.

This feature is a secure way to verify your age.

The mDL Reader is used to verify another’s identity in real time by using another mDL via QR code functionality. It is used by law enforcement agencies and business entities who offer age restricted products, access to age restricted events, and for banks, secure facilities, airlines, rental companies, and government entities. Visit mDL for Business for more information.

CA DMV’s mDL Reader can be used to scan mDL QR codes that are presented by another mDL holder. The person verifying the information will receive confirmation that the mDL holder is over a certain age or in some cases, can view the mDL holder’s personal identifying information. It is up to the mDL holder to share or not to share their information with the party who requests it. Visit mDL for Business for more information.

Setup and Use

How to Set Up a Mobile Driver’s License

To join online, follow the How to Enroll instructions or watch the video guide.

For in-person enrollment, create a MyDMV account, download CA DMV Wallet, and visit a DMV office.

No, you must choose between either your DL or ID card for an mDL.

All valid California DL/ID cards may be used for mDL.

  • Commercial Learner’s Permit
  • Instruction Permit (Learner’s Permit)
  • Salesperson License
  • Temporary Driver’s License

Once the front and back of your DL/ID card is scanned, DMV verifies your identity.

If it has been pending for three business days, contact DMV at 1-800-777-0133 or ask for help online.

You can apply for mDL again, contact DMV at 1-800-777-0133, or ask for help online.

A Liveness Scan utilizes a unique controlled illumination that cannot be replicated to capture your face scan.  A sequence of lights is projected onto your face during the image capture to confirm you are a real person.  This technology conforms to W3C standards for safe flash rates for people with photosensitivity epilepsy. 

How to Use a Mobile Driver’s License

mDL can be used for age and identify verification at select locations and airports.

This depends on the state. Keep your physical DL/ID with you.

When it’s your turn, open your CA DMV Wallet and click on “Show my DL/ID.” A QR code will appear, scan this code as instructed by the security officer. Press “Accept” on your screen to share your information.

No. Law requires you show your physical DL/ID to law enforcement.

Some locations accept mDL, but others may not be aware of the program. DMV recommends keeping your physical DL/ID with you.

No, if the CA DMV Wallet automatically installs on your new phone, you will need to delete the CA DMV Wallet from your phone and then Download and install the CA DMV Wallet app from the App store to re-enroll.

Your mDL will display class, endorsements, REAL ID, Veteran or Organ Donor status when the mDL is presented to a reader.

Your mDL needs to be updated every 30 days to get the best experience. You might be asked to refresh your mDL more often to receive the most up-to-date information.

You will not be able to use your mDL until the refresh is completed.

Please review our Technical Support – California DMV link

Your mDL utilizes the photo displayed on your most recent DL/ID card.

You have two options to delete your mDL:

  • Delete the mDL from CA DMV Wallet:
  • Tap the “Wallet” icon to bring up your mDL.
M D L banner with icons for home, wallet, activity log, and profile. Activity log is on the center-left of the bar and is highlighted in a box.
  • Then tap the “Trash Can” icon on the bottom left.
Trash can icon

Or

Delete CA DMV Wallet from your current smartphone.

Troubleshooting during setup

For assistance with your MyDMV account, please call 1-877-563-5213 or click here for help.

After selecting “I want to enroll remotely” there is a “CONTINUE” button at the bottom of the next “Adding DMV issued Mobile DL/ID to the Wallet” screen.  If you are not able to view the entire screen and it looks like there is additional text further down on the screen, go to your phones settings and adjust the text size and/or display zoom.

It is possible the text size or zoom settings on your phone may need to be adjusted to display the screens correctly.  If you are not able to view the entire screen and it looks like there is additional text further down on the screen, go to your phones settings and adjust the text size and/or display zoom.

It is possible the text size or zoom settings on your phone may need to be adjusted to display the screens correctly.  If you are not able to view the entire screen and it looks like there is additional text further down on the screen, go to your phones settings and adjust the text size and/or display zoom.

For iPhone please go to your “Settings”, “Accessibility”, then select “Zoom”. Scroll down to “MAXIMUM ZOOM LEVEL”. Ensure this is set to half or less to be able to continue with your mDL.

iPhone screens: “Settings”, “Accessibility”, “Zoom”. On "Zoom" screen, “MAXIMUM ZOOM LEVEL” is set to half or less.

Make sure there is no wear or damage on either side of your DL/ID. If the card is damaged, you will need to request a replacement before enrolling.

Ensure your DL/ID card is placed on a dark flat surface with good lighting when taking its photo.

Make sure there is no wear or damage on either side of your DL/ID. If the card is damaged, you will need to request a replacement before enrolling.

Ensure your DL/ID card is placed on a dark flat surface with good lighting when taking its photo.

Once your DL/ID card has been scanned, there is a “NEXT” button located on the following Verify ID screen. If you are not able to view the entire screen and it looks like there is additional text further down on the screen, go to your phones settings and adjust the text size and/or display zoom.

Your selfie did not match the photo on file with DMV. If your appearance is drastically different from your DL, you may need to update your photo at a DMV office before you enroll in mDL.

This could be the result of a poor selfie or selfie capture issue.

Tips that will help with taking a selfie:

  • If you wear glasses, take them off before taking the selfie.
  • Take the selfie in a well-lit area, in front of a neutral or plain backdrop such as a single-color wall.
  • Hold the phone approximately 16 inches from your face (just below arm’s length).
  • Keep your phone steady at eye level.

It is possible the text size or zoom settings on your phone may need to be adjusted to display the Liveness Check screen correctly.  If you are not able to view the entire screen and it looks like there is additional text further down on the screen, go to your phones settings and adjust the text size and/or display zoom.  If after adjusting the settings you continue to encounter issues with capturing your selfie, please follow the Photo Tips on the Liveness Check screen to ensure the face scan requirements are met.

Start the liveness check process over again and follow these tips to help you succeed with your liveness check:

  • No headwear, except glasses are ok
  • Use plain background
  • Use indoors with consistent and ample lighting on the face
  • No other faces in the frame
  • No camera effects
  • No low power or greyscale mode

Double check your information was entered correctly and try again. If you have updated your details recently – like changing your name or address – you will need to update your DMV record first.

Troubleshooting other issues

Please try again later. If problem continues, contact DMV at 1-800-777-0133 or ask for help online.

Please try again later. If problem continues, contact DMV at 1-800-777-0133 or ask for help online.

You may have accidently deleted the mDL or uninstalled and reinstalled the CA DMV Wallet App, which will result in the deletion of your existing mDL.  If this occurs, you will be required to go through the enrollment process again.

Tap on the “Refresh Driver’s License” button below your photo, then follow the instructions.

If you receive a notification that your mDL is abandoned, you must complete the mDL provisioning process again to obtain your mDL.  This may have been caused by not opening your CA DMV Wallet App to receive updates.

This means there is a connection error. Please try using the mDL later.

To receive the latest security features and to update your mDL on an Apple device, click on the “Tap here to update” link which will take you to the CA DMV Wallet App within the Apple App Store and select “Update.”

To receive the latest security features and to update your mDL on an Android device, click on the “Tap here to update” link which will take you to the CA DMV Wallet App within the Google Play Store and select “Update.”

You can contact DMV at 1-800-777-0133 or ask for help online.

Lost, expired, and suspended DMV card

Apply for a replacement and enroll once you receive your card.

Your mDL will remain on your phone and you can continue to use it. Apply for a replacement DL/ID.

An unexpired physical card is required. If your card is expired, renew it online and then enroll in mDL once you receive your new card.

Renew your DL/ID. When you receive your new card, re-enroll in mDL.

Apply for a California ID card. Once you receive the physical card, enroll in mDL.

Apply for a California ID card. Once you receive the physical card, re-enroll in mDL.

Yes, changes to your driver’s license record will be updated to your mDL.  You will receive a notification asking you to refresh your mDL.  Follow the prompts to update your mDL.

Privacy, Safety, and Security

CA DMV Wallet uses your phone’s FaceID, TouchID, or PIN to securely tie your mDL to your device. mDL will only share necessary info, while a physical card will share your name, photo, birthdate, and address all at once.

The DMV Wallet was built to work with the security built-in to your phone, like Face ID, fingerprint, pin code, etc. If you do not use a security method to open your phone, the DMV Wallet app will ask you to add one and won’t allow you to continue using the app until you do. Any information you enter into your DMV Wallet stays on your phone and is encrypted, meaning no one, including the DMV, other state agencies, or the phone manufacturer, can read it without your consent. When you are required to show your mobile driver’s license or ID card (mobile DL/ID), the person viewing it will scan a unique QR code,

CA DMV Wallet does not permanently store your personal data, except for your phone number and an encrypted photo of your DL/ID card. Read our privacy policy for more information.

No. CA DMV Wallet has built in “liveness detection” to protect you from this type of identity theft. When taking your selfie, you are prompted follow the instructions on your screen to complete this liveness check. This confirms that you are a live person and not a photograph.

For assistance with your MyDMV account, please call 1-877-563-5213 or click here for help.

The Issuing Authority Certificate Authority (IACA) certificate is the root of trust used to verify that an identity document was created by a valid issuer, such as the CA Department of Motor Vehicles.

Other Ways to Get Help

Some DMV offices can help you with mDL in person. Please see the map below. Not all offices currently support mDL.