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Field Office Openings Information

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Field Office Openings Information

DMV Reopening Select Field Offices

The California Department of Motor Vehicles has 71 field offices open to the public as of Thursday, May 28, to assist customers with a current appointment at the specific office and limited transactions that require an in-person visit.

    What offices are reopening?

    71 offices are open as of Thursday, May 28

    Arleta
    Bakersfield
    Bell Gardens
    Bellflower
    Carmichael
    Chula Vista
    Clovis
    Colusa
    Concord
    Corte Madera
    Daly City
    El Cajon
    Eureka Glendale
    Fairfield
    Fontana
    Fremont
    Fresno
    Fresno North
    Fullerton
    Garberville
    Hawthorne
    Inglewood
    Laguna Hills
    Lancaster
    Los Angeles
    Merced
    Modesto
    Montebello
    Newhall
    Oakland Claremont
    Oakland Coliseum
    Palm Desert
    Pasadena
    Pittsburg
    Pleasanton
    Pomona
    Poway
    Rancho Cucamonga
    Redding
    Riverside East
    Roseville
    Sacramento
    Salinas
    San Bernardino
    San Diego Clairemont
    San Diego Normal
    San Francisco
    San Jose DLPC
    San Luis Obispo
    San Marcos
    San Mateo
    San Ysidro
    Santa Ana
    Santa Clara
    Santa Rosa
    South Lake Tahoe
    South Sacramento
    Stockton
    Temecula
    Thousand Oaks
    Torrance
    Tracy
    Turlock
    Van Nuys
    Ventura
    Victorville
    Visalia
    West Covina
    Westminster
    Yuba City


    The DMV's 10 industry business centers are open to process business-related transactions, including mail items, drop off bundle work and appointment only services.

    Why did the DMV choose to open these offices?

    The DMV selected these offices based on location, size, service capacity and the ability to offer enhanced service to commercial driver license customers.

    Why isn’t the DMV reopening all offices?

    The DMV is offering this phased office reopening model to limit in-person transactions and promote physical distancing while at the same time keeping vital service channels open. At the same time, the DMV is expanding online services to offer more transactions that previously required an in-person visit. More information on office openings will be provided on the DMV website.

    What efforts will be in place to promote employee health and safety?

    In addition to physical distancing, employees will have access to disinfecting wipes, hand sanitizer, facial masks and shields, gloves and soap and water. The DMV also will provide hand washing stations for customer use in select locations. Customers will be required to wear a face covering and remain 6 feet apart in line. Customers will also be offered a text message that will allow them to wait outside the building until notified they are ready to be served. Entry into the building will be metered, and customers may experience extended wait times. In addition, there is reduced seating in the lobby to create more space between seats.

    Is the DMV still only serving customers with an appointment?

    Yes, the DMV is honoring existing appointments at the specific field offices that are reopening. Those offices will also serve customers with select critical transactions that require an in-person visit to a field office. The DMV will be developing strategies for those who had appointments canceled to be prioritized.

    What is a transaction that require an in-person visit to a field office?

    The DMV will offer same-day appointments to customers in need of these critical services:

    • All Commercial Driver License transactions including applications, medical reports and administering knowledge and vision tests.
    • Paying registration for a vehicle impounded because of registration-related issues
    • Reinstating a suspended or revoked driver license
    • Applying for a reduced-fee or no-fee identification card
    • Applying for a disabled person parking placard (this can also be done by mail using the REG 195 form)
    • Adding an ambulance certificate or firefighter endorsement to a driver license
    • Verifying a transit training document to drive a transit bus.
    • Processing DMV Express customers for REAL ID transactions, if time and space allow.

    In order to focus field office services to these select transactions, DMV may direct customers to online services and other available options to complete their transactions.

    Why did the DMV temporarily close offices?

    To safeguard the health of employees and customers, the DMV temporarily closed all public offices March 27. Following cleaning of the offices, expansion of virtual services and development of new protocols, the DMV is reopening select offices based on location, size, service capacity and the ability to offer enhanced service to commercial driver license customers.

    What about other transactions that still must be done at a DMV field office?

    Certain DMV services, such as vehicle inspections, new driver licenses, behind-the-wheel drive tests and REAL ID, still require an in-person office visit. The DMV is creating online options for other transactions that previously required an in-person office visit, such as requesting a replacement driver license, and is looking into alternatives to other field office-only services.

    Customers can use the DMV website to learn their options to complete DMV tasks.

    Californians who do not have an urgent need to go to a DMV field office should delay their visit.

    What will employees be doing in the offices that remain closed?

    Employees at offices that remain closed will continue to process transactions on the Virtual Field Office and provide other operational support.

    What is the DMV doing for commercial drivers?

    The DMV recognizes the importance of commercial drivers especially during a state of emergency. The DMV is prioritizing all transactions related to commercial driver licenses, including medical reports and vision and knowledge

    tests. While submitting medical reports can now be done through the virtual field office, and commercial driver license renewal is expected to be available online later in May, accommodating commercial drivers was part of the criteria the DMV used to select which offices to reopen.

    How will existing appointments at closed offices be handled?

    The DMV has begun rescheduling appointments that were canceled while offices were closed and notifying customers of the new date and time. The DMV encourages customers to use the Service Advisor on the DMV website to learn their options to complete DMV tasks.

    How are people supposed to take care of DMV business if they don’t live near one of the offices that is open?

    DMV offers dozens of services online at dmv.ca.gov, and has recently expanded online options with the addition of requesting a replacement driver license, which previously had to be done at a field office. In addition, the Virtual Field Office (Virtual.dmv.ca.gov) can process title transfers and duplicate titles, partial year and complex vehicle registrations, and submission of medical certifications for commercial driver licenses, which would otherwise have to be accomplished in an office. More services will be offered through the Virtual Field Office in the coming weeks.

    Customers can also take care of many tasks at hundreds of kiosks throughout the state or through local business partners still in operation. DMV’s customer service centers will continue to operate during normal business hours by calling 1-800-777-0133 or connecting via the live chat feature on the DMV website. The customer service centers are currently experiencing high call volumes and longer wait times.

    How has the DMV responded to the COVID-19 Pandemic?

    The DMV has taken a number of actions during the coronavirus pandemic, including:

    • Extending driver licenses that expire between March 1 and July 31, 2020. Drivers 70 years and older are receiving a 120-day temporary paper extension in the mail, and drivers 69 and younger can request a free temporary paper extension online.
    • Keeping expiring commercial licenses, learner’s permits, endorsements and certificates valid through June 30, 2020.
    • Extending identification cards expiring on or after March 4, 2020, to be valid through June 21, 2020.
    • Waiving late fees and penalties for vehicle registration renewals due between March 16 and May 31, 2020, and paid within 60 days of the original expiration date, as well as delaying other requirements.
    • Temporarily waiving required in-person renewals for eligible driver license and identification cardholders with expirations between March and May 2020. Individuals who meet the criteria are able to renew online or by mail.
    • Launching the DMV Virtual Field Office to create new digital options for transactions that previously required an in-person office visit.
    • Extending driver license permits expiring between March and August 2020.
    • Canceling all behind-the-wheel drive tests to honor social distancing guidelines. 
    • Suspending extended office hours and Saturday service.

    What online services does the DMV currently offer?

    All DMV’s online services are conveniently listed at dmv.ca.gov/online.

    Additional forms can be found on dmv.ca.gov.

    Appointments

    How do I book an appointment?

    DMV has reopened select offices to assist customers with existing appointments and with limited select transactions that require an in-person visit. Because of the limited space in offices to maintain physical distancing and public health guidelines, the DMV is not offering new appointments. Customers are encouraged to complete their transaction online, if possible.

    All behind the wheel tests have been canceled at this time and no new drive test appointments are available. Please continue to check the DMV website for field office updates.

    I had a past appointment, how do I reschedule?

    The DMV has begun rescheduling appointments that were canceled while offices were closed and notifying customers of the new date and time. Customers are encouraged to complete their transaction online, if possible.

    I had a past appointment, will you honor that as an appointment?

    The DMV has begun rescheduling appointments that were canceled while offices were closed and notifying customers of the new date and time. Customers are encouraged to complete their transaction online, if possible.

    I was told I can walk in if I had a qualifying transaction based on your press release, but was turned away.

    DMV offices have limited service capacity. If you have a qualifying transaction, you will only be served if the office can maintain physical distancing and public health guidelines. If offices become too crowded, you might be asked to try visiting at another time. Customers are encouraged to complete their transaction online, if possible.

    Do I need a mask or facial covering when visiting a DMV field office?

    Customers are required to wear a facial covering to enter the office.

     
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