REAL ID Outreach Efforts to Help Passengers at Ontario International Airport

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May 22, 2019

DMV to provide information about federal ID requirements taking effect October 2020

Ontario – The California Department of Motor Vehicles (DMV) is joining forces with Ontario International Airport (ONT) to share information with airport travelers about new REAL ID driver licenses and identification card requirements that take effect next year. For the first time, DMV representatives will staff information-only booths, beyond the TSA checkpoint, every second and fourth week of the month on Wednesdays and Fridays. The goal of the partnership is to allow customers more time to ask questions and speak to DMV staff as they wait for their flights.

“We are bringing information directly to air travelers to explain their identification options to fly domestically,” said Acting DMV Director Kathleen Webb. “Our partnership with Ontario International Airport is a win-win for both of us in ensuring passengers are adequately prepared to pass through airport security when the new federal ID requirements take effect October 2020.”

“We’re pleased to partner with DMV in raising awareness of REAL ID and how important it is going to be for the traveling public to update their driver license or identification card,” said Mark Thorpe, Chief Executive Officer of the Ontario International Airport Authority (OIAA). “These information booths are one more example of our commitment to making travel as convenient as possible for our customers.”

Beginning October 1, 2020, the Department of Homeland Security will require passengers to show a valid passport or other federally approved document, like a REAL ID driver license or identification card, to board flights within the United States.

The DMV staff working at the airport will be prepared to answer customer questions and provide valuable time saving information for customers wishing to visit a DMV field office to obtain a REAL ID. No applications for REAL ID driver licenses or identification cards will be accepted at the DMV information booth.

To apply, individuals must visit a DMV office and bring the following documents:

Example of federal compliant Real ID

One Proof of Identity – Original or Certified
          (Ex: Valid passport, birth certificate, etc.)
    One Proof of Social Security Number
    Two Proofs of California Residency – Paper Copies
           (Ex: Utility bill, cell phone bill, bank statement, vehicle registration card)
For a complete list of acceptable documents, visit

View and embed the REAL ID Application Guide video:

Timesaving Tips:
Customers are encouraged to fill out the online driver license application before their office visit:

The DMV also offers Saturday service at 62 of its field offices throughout the state. Find the nearest office offering Saturday hours here.

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