People with Disabilities

Handicapped

If you have a disability, DMV can provide you with information and assistance to suit your needs.

Disability Services

Whether you need to visit a DMV office in person or you are interacting with us online or on the phone, DMV offers many accommodations for people with disabilities:

Get more information from the DMV Contact Center at 1-800-777-0133 (or TTY 1-800-368-4327).

For the Speech and Hearing Impaired

If you have a speech or hearing impairment, you can call a TTY toll-free number for assistance with DMV services. This number only accepts and responds to typed messages from another TTY.

TTY toll-free: 1-800-368-4327

Interpreter Services

DMV provides interpreters, including ASL interpreters, at no additional cost to those who need them.

If you need an ASL interpreter, please let DMV staff know and together you can schedule an appointment for a time when an ASL interpreter is available.

To make arrangements for an ASL interpreter, call: 

  • 1-800-735-2929 using California Relay Telephone Service from TDD phones.
  • 1-800-735-2922 from voice phones.

Conducting Business with Your Service Animal

Your service animal is welcome to accompany you into any DMV field office. No DMV location can turn you away because you have a service animal to assist you.

Your service animal is not required to wear an identifying harness or special collar, but you may be asked if the animal is a service animal or what tasks the animal has been trained to perform.

Please note that if your animal poses a direct threat to the health or safety of other people, you will be asked to remove your animal from the office.

Interacting with DMV

There are several ways you can interact with DMV depending on your needs and abilities.

Contact Centers: 1-800-777-0133 (toll-free)

TTY: 1-800-368-4327 (toll-free)

You can speak to a DMV specialist over the phone, or they can help you make specific arrangements to assist you as you conduct business at a DMV field office. Our Contact Centers offer information on nearly all services available at DMV, such as:

  • Vehicle registration
  • How to obtain a driver license (DL)
  • Where to take a DL test
  • What to expect at that test
  • Driving Under the Influence (DUI) restrictions and much more

The “Start Here” Sign

All DMV Offices have a “Start Here” Appointment/Persons with Disabilities Only sign. When visiting a DMV office you may go to the “Start Here” sign to request any assistance or accommodation you might need.

Specially Designated Counter for People with Disabilities

After checking in at the “Start Here” window, you can go to a designated counter for people with disabilities and get a queue ticket to wait for DMV services.

The Office Manager at any DMV Office

You can speak to the office manager at any DMV office that you call or visit. DMV office managers are trained to assist people with disabilities and offer accommodation if needed.

DMV Driver Safety Offices – Disabled Parking and Building Access Maps

All DMV Driver Safety Office listings now include a map showing where people with disabilities can park and get building access for that specific office.

Certain DMV tasks can be completed through our online portal (if eligible), making a physical trip into an office potentially unnecessary:

Need something else?