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DMV Alerts Customers of Mail Theft Incidents


Contact:  Office of Public Affairs
2415 First Avenue 
Sacramento, CA 95818
(916) 657–6437 |

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April 24, 2015

DMV Alerts Customers of Mail Theft Incidents

Sacramento – The California Department of Motor Vehicles (DMV) is alerting customers of a security incident that involved the theft of approximately thirty pieces of incoming mail, stolen from the mailboxes located outside of the DMV Riverside Call Center and DMV East Riverside Field Office. The mail theft incidents occurred during the weekends of March 21st and March 28th of 2015, and may have involved personal information from customers. 

"We are committed to protecting personal and confidential information from unauthorized access, use, or disclosure," said DMV Director Jean Shiomoto. "We are taking action to inform our customers about the unauthorized access to their mailed information, and are closely working with law enforcement on this matter."

The DMV is unable to identify who sent the mail because it was incoming. The DMV is urging anyone who sent mail to the Riverside Call Center, or East Riverside Field Office that could have arrived during the weekends of March 21st or March 28th of 2015, to please call 1-800-777-0133 to inquire about the status of their correspondence.

The Riverside Police Department is investigating this incident. In the meantime, DMV is working with the United States Postal Service to prevent similar incidents from occurring in the future.

Helpful Tips to Protect Your Identity

As a reminder, customers can take the following steps to protect their identity:

  • Review credit card bills for charges you did not make.
  • Review bank statements for withdrawals you did not make.
  • Review credit reports.

Anyone can request a free credit report once every 12 months from each of the three major consumer credit reporting companies. Visit or call 1-877-322-8228 for more information.

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