Section 28 of 38
Chapter 27: Information Requests
27.020 DOJ/NCIC Hits
Information Requests—Use the following procedure when a DOJ stop or NCIC hit is encountered on an information request:
| If the Customer Is | Then |
|---|---|
| If the Customer IsPresent and is the: • Registered owner of record • Legal owner of record • Insurance company representative | ThenGive the printout to the requester. |
| If the Customer IsPresent and is not the: • Registered owner • Legal owner of record • Insurance company representative | Then• Do not attempt to detain the customer or in any way indicate that something is wrong. • Verify the requester’s identification. • Notify the office manager. • Follow the manager’s instructions. |
| If the Customer IsNot present (mail or bundle item) | Then• Do not process the request. • Notify your manager. • Send a photocopy of the information request and printout of the vehicle record to the nearest Investigations office. • Complete the usual notification process if released by the investigator. |